Shipping policy

Shipping & Delivery Policy

Order Processing
We process orders within 1-2 business days (Monday-Friday). During peak seasons, processing may extend to 3 business days. Once shipped, you'll receive a tracking number via email to monitor your package's journey.

Shipping Options & Timelines
• Economy: 12-20 business days (Free on orders over $75)
• Standard: 8-15 business days ($12 flat rate)
• Express: 4-9 business days ($25 flat rate)
Delivery estimates begin from shipment date and may vary due to customs, weather, or carrier delays.

Global Shipping
We ship to over 80 countries worldwide. International customers are responsible for all import duties, taxes, and customs clearance fees. These charges are determined by your local authorities and are not included in our prices or shipping costs.

Shipping Requirements
• Ensure address accuracy before ordering
• Include complete street address and postal code
• Provide contact phone number for customs clearance
• Business addresses recommended for faster processing
Address changes require order cancellation and reorder within 2 hours of purchase.

Package Protection
All shipments include:
• Full tracking visibility
• Insurance against loss or damage
• 30-day claims period
• Customs documentation support
Contact us within 7 days for:

  • Missing tracking updates (10+ days)

  • Damaged items (photos required)

  • Customs clearance issues

Special Circumstances
• Holiday delays: Allow extra processing time
• Remote areas: Additional delivery days may apply
• Restricted items: Certain products have shipping limitations
• Weather disruptions: Real-time updates provided via email

Customer Support
For shipping assistance:
Email: sarahxsarah01@outlook.com
Phone: +1  (908) 862-9400
Live Chat: Mon-Fri 9AM-6PM EST
Response within 12 business hours